Verto Administrator as a Service (VAaaS) moves key system administrative tasks, traditionally undertaken by a client-side System Administrator, under the responsibility of the VAaaS Support Team.
By moving these key administrative tasks over to the support team, the client-side System Administrator is then free to focus on supporting their end users in getting the most from Verto. This is particularly important since we know that many of our Verto Administrator’s are not doing this role full time. The VAaaS offering also means that the organisation doesn’t have to worry if their existing Verto Administrator(s) move on, because the system knowledge is kept in-house with us.
The route for contacting the VAaaS support team is different from our traditional support package. VAaaS client's are provided with access to a Verto support portal where they can submit queries and requests using one of our pre-set forms. This process guides the requestor through what information is required and assists the support team in obtaining the right information as early as possible.
